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16.3.2020 CORONAVIRUS - BILDESTON HEALTH CENTRE UPDATE

AS FROM TODAY AND UNTIL FURTHER NOTICE, WE ARE NO LONGER ABLE TO OFFER OUR OPEN ACCESS MORNING SURGERY. THERE WILL BE A TRIAGE SYSTEM IN PLACE. THIS IS TO PROTECT OUR VULNERABLE PATIENTS DURING THE COVID – 19 PERIOD.

BLOOD TESTS- WE ARE CURRENTLY DOING URGENT BLOOD TESTS AND INR TESTING.

ALL CURRENT BOOKED APPOINTMENTS- ALL CURRENT BOOKED APPOINTMENTS ARE BEING REVIEWED BY A CLINICIAN. FOR FUTURE APPOINTMENT PLEASE CONTACT US.

DISPENSARY- CURRENTLY OPEN AS NORMAL- HOWEVER PLEASE DO NOT CROWD THE WAITING AREAS.

HOW YOU CAN CONTACT US

THE BEST WAY TO CONTACT US IS THROUGH e- CONSULT - SEE THE BLUE BOX BELOWBY USING THIS IT WILL FREE UP OUR PHONE LINES.

WHAT CAN YOU DO TO HELP US

BE PATIENT – THE TELEPHONE LINES MAY WELL BE BUSY AS WE TOO ARE SHORT STAFFED AND HAVE LIMITED TELEPHONE LINES. WORKING IN THIS WAY IS NEW TO US TOO.

DO NOT STOCKPILE MEDICATION – IT IS NOT HELPFUL AND CAUSES DELAYS TO THOSE IN GENUINE NEED.

DO NOT VISIT THE SURGERY IN PERSON WITHOUT GOOD REASON.

 DO NOT ENTER THE SURGERY IF YOU HAVE:

A HIGH TEMPERATURE AND/OR A NEW CONTINOUS COUGH. IF YOU HAVE THESE SYMPTOMS CONTACT 111 https://111.nhs.uk/covid-19 OR BY TELEPHONE

TO ACCESS UP TO DATE INFORMATION USE OUR WEBSITE OR OUR TWITTER PAGE @BildestonCentre

PLEASE SHARE THIS MESSAGE FOR US – EITHER BY SOCIAL MEDIA OR IN PERSON.

We would like to thank all the people who have made offers of help. We will be in touch shortly.

Patient Rights and Responsibilities

As a patient you can expect…

  • To be treated with courtesy and respect for your privacy and dignity.
  • To receive treatment on the basis of your clinical need.
  • To be able to choose to have a relative or friend with you during consultations.
  • To be told when an appointment is likely to be.
  • To be told on arrival of any delays are occurring and to receive an explanation why.
  • To know the names and professional status of all staff involved in your care.
  • To receive an explanation and, where appropriate, an apology if things go wrong.
  • To be able to complain if you are unhappy about the treatment you receive.
  • To choose whether you see medical or other healthcare students.
  • To be able to request a second opinion.

As a patient you have a responsibility…

  • To treat the staff who care for you with courtesy and respect.
  • To inform us if you change your address or telephone number.
  • To consider the consequences of refusing treatment or not following medical advice.
  • To attend appointments on time.
  • To let us know if you cannot keep your appointment.
  • To tell us if you have any allergies or sensitivities to medications.
  • To treat other patients with courtesy and respect.


 
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