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Noticeboard

Covid19 Advice for Parents

In line with national guidance, antibody testing (to see if you have had Coronavirus) is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals.  We will keep you updated as to when this test is available to wider staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  This will help us to help you with all other urgent calls.  We will make an announcement as soon as we can.  Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune.  

19 MAY - BILDESTON HEALTH CENTRE - UPDATE

We thought it was time for an update on how things are working at Bildeston Health Centre during these challenging times, to try to alleviate any worries or concerns you have. 

Our Clinical team are here to help you. We are still operating a total telephone triage service, so you may be asked for a brief description of your problem by our reception team.  If your Clinician feels you need to be seen face to face you will be given an appointment time. Please do not arrive early as we are staggering patients and you may be asked to wait in your car or outside. We are doing this to avoid people waiting in groups in the waiting room and to adhere to social distancing guidelines. We are also able to offer video consultations. 

You may struggle to get through by phone at busy times – especially Monday Mornings! Please note Dispensary only take calls from 10am until 1pm and again from 2pm until 6pm, Monday to Friday so  unless you have an urgent medication request, please be kind enough to call and press Option 2 for Dispensary after 10am - Thank You.  

We politely ask you if you could wear a facemask or face covering when coming in for face to face appointments. 

Our Dispensary team are still working extremely hard. We are operating a one-in/one-out system. We are now asking for 3 working days’ notice for repeat prescriptions - as our Dispensary is small we can only allow 2 staff members in at one time so this slows things down. 

Our volunteer medication delivery service has now finished.  Any problems, please contact Dispensary for advice. 

For up to date information and eligibility for Covid 19 testing please visit https://www.gov.uk/coronavirus

We thank you all for your patience and co-operation – Stay safe!

 

Patient Rights and Responsibilities

As a patient you can expect…

  • To be treated with courtesy and respect for your privacy and dignity.
  • To receive treatment on the basis of your clinical need.
  • To be able to choose to have a relative or friend with you during consultations.
  • To be told when an appointment is likely to be.
  • To be told on arrival of any delays are occurring and to receive an explanation why.
  • To know the names and professional status of all staff involved in your care.
  • To receive an explanation and, where appropriate, an apology if things go wrong.
  • To be able to complain if you are unhappy about the treatment you receive.
  • To choose whether you see medical or other healthcare students.
  • To be able to request a second opinion.

As a patient you have a responsibility…

  • To treat the staff who care for you with courtesy and respect.
  • To inform us if you change your address or telephone number.
  • To consider the consequences of refusing treatment or not following medical advice.
  • To attend appointments on time.
  • To let us know if you cannot keep your appointment.
  • To tell us if you have any allergies or sensitivities to medications.
  • To treat other patients with courtesy and respect.


 
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