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16.3.2020 CORONAVIRUS - BILDESTON HEALTH CENTRE UPDATE

AS FROM TODAY AND UNTIL FURTHER NOTICE, WE ARE NO LONGER ABLE TO OFFER OUR OPEN ACCESS MORNING SURGERY. THERE WILL BE A TRIAGE SYSTEM IN PLACE. THIS IS TO PROTECT OUR VULNERABLE PATIENTS DURING THE COVID – 19 PERIOD.

BLOOD TESTS- WE ARE CURRENTLY DOING URGENT BLOOD TESTS AND INR TESTING.

ALL CURRENT BOOKED APPOINTMENTS- ALL CURRENT BOOKED APPOINTMENTS ARE BEING REVIEWED BY A CLINICIAN. FOR FUTURE APPOINTMENT PLEASE CONTACT US.

DISPENSARY- CURRENTLY OPEN AS NORMAL- HOWEVER PLEASE DO NOT CROWD THE WAITING AREAS.

HOW YOU CAN CONTACT US

THE BEST WAY TO CONTACT US IS THROUGH e- CONSULT - SEE THE BLUE BOX BELOWBY USING THIS IT WILL FREE UP OUR PHONE LINES.

WHAT CAN YOU DO TO HELP US

BE PATIENT – THE TELEPHONE LINES MAY WELL BE BUSY AS WE TOO ARE SHORT STAFFED AND HAVE LIMITED TELEPHONE LINES. WORKING IN THIS WAY IS NEW TO US TOO.

DO NOT STOCKPILE MEDICATION – IT IS NOT HELPFUL AND CAUSES DELAYS TO THOSE IN GENUINE NEED.

DO NOT VISIT THE SURGERY IN PERSON WITHOUT GOOD REASON.

 DO NOT ENTER THE SURGERY IF YOU HAVE:

A HIGH TEMPERATURE AND/OR A NEW CONTINOUS COUGH. IF YOU HAVE THESE SYMPTOMS CONTACT 111 https://111.nhs.uk/covid-19 OR BY TELEPHONE

TO ACCESS UP TO DATE INFORMATION USE OUR WEBSITE OR OUR TWITTER PAGE @BildestonCentre

PLEASE SHARE THIS MESSAGE FOR US – EITHER BY SOCIAL MEDIA OR IN PERSON.

We would like to thank all the people who have made offers of help. We will be in touch shortly.

My Care Record

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My Care Record enables health and care professionals directly involved in your care
to access information about you.

Providing you with:

• Better co-ordinated and seamless care
• Quicker diagnosis and treatment
• Less paperwork and less repetition
• Fewer unnecessary clinical tests
• More accurate prescriptions
• More time to spend on clinical care
• Better health and care planning

Your GP, hospital, community health, mental health and social care teams may all hold
important information about your care. We know that when information is made available
between services in a more joined-up way, we can better meet your health and wellbeing
needs.

We now have a common agreement that health and care organisations within our region will
follow. We are calling this My Care Record. Where it is in place, professionals can access
relevant information from other organisations that will help to deliver better care to you. For
example, a doctor treating you in hospital or a nurse working in the community could view
the information they need from your GP record.

Access to your records is made possible by several different types of secure technology.
Information about you will only be accessed by health or care professionals who are directly
involved in your care. Health and care professionals may access your records from different
services to improve the care you receive as a whole.

In some areas, information from care records may also be used to help to plan and design
how we deliver better services for you and the local population as a whole. In these cases,
your name or any other recognisable information about you are not used so no-one working
with the information would be able to identify you.

My Care Record is a key part of wider work to provide more joined-up care, connecting
people, services and systems. As more care providers develop the technologies to view
records across services, the benefits will increase.

More information, including answers to frequently asked questions and a list of the
organisations that are taking part can be found at mycarerecord.org.uk.

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