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Covid19 Advice for Parents

19 MAY - BILDESTON HEALTH CENTRE - UPDATE

We thought it was time for an update on how things are working at Bildeston Health Centre during these challenging times, to try to alleviate any worries or concerns you have. 

Our Clinical team are here to help you. We are still operating a total telephone triage service, so you may be asked for a brief description of your problem by our reception team.  If your Clinician feels you need to be seen face to face you will be given an appointment time. Please do not arrive early as we are staggering patients and you may be asked to wait in your car or outside. We are doing this to avoid people waiting in groups in the waiting room and to adhere to social distancing guidelines. We are also able to offer video consultations. 

You may struggle to get through by phone at busy times – especially Monday Mornings! We are hoping to up our phone capacity in the coming weeks to try to alleviate this problem. Please bear with us. 

We politely ask you if you could wear a facemask or covering when coming in for face to face appointments, this is not compulsory but in line with current government guidelines.

Our Dispensary team are still working extremely hard. We are operating a one in one out system. We are now asking for 3 working days’ notice for repeat prescriptions - as our Dispensary is small we can only allow 2 staff members in at one time so this slows things down. 

Our trusted volunteers are still doing a fantastic job delivering medication to patients Over 70 and shielding. However, they are increasingly finding patients are not at home when they deliver. We do not have the capacity to retry, so we will have to ask patients to make their own arrangements for collection. 

Dispensary are also stopping their repeat management system and will be contacting patients affected by this and asking them to register for online services wherever possible.

For up to date information and eligibility for Covid 19 testing please visit https://www.gov.uk/coronavirus

We thank you all for your patience and co-operation – Stay safe!

 

Summary Care Record

Summary Care Record

During March 2014 every patient aged over 15 years & 9 months will be sent a letter regarding the Summary Care Record.  If you have any questions about the Summary Care Record and the information that you require is not in the letter, on our website or in the patient information leaflet which can be downloaded from this page, then you can phone PALS on 0800 389 6819 who will be able to help you with any questions that you have. 

Patients would have received a leaflet during January concerning 'care data', this is different to the Summary Care Record and opting out of care data would not opt you out of the Summary Care Record and vice versa.

THE SUMMARY CARE RECORD

summary care recordThere is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.

Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.

Your information will be extracted from practices such as ours and held on central NHS databases.   

As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.

For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.

For further information visit the HSCIC Website or the NHS Care records website

If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery.

 

Subscribe to the newsletterDownload the opt out form >>>>



 
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