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Noticeboard

16.3.2020 CORONAVIRUS - BILDESTON HEALTH CENTRE UPDATE

AS FROM TODAY AND UNTIL FURTHER NOTICE, WE ARE NO LONGER ABLE TO OFFER OUR OPEN ACCESS MORNING SURGERY. THERE WILL BE A TRIAGE SYSTEM IN PLACE. THIS IS TO PROTECT OUR VULNERABLE PATIENTS DURING THE COVID – 19 PERIOD.

BLOOD TESTS- WE ARE CURRENTLY DOING URGENT BLOOD TESTS AND INR TESTING.

ALL CURRENT BOOKED APPOINTMENTS- ALL CURRENT BOOKED APPOINTMENTS ARE BEING REVIEWED BY A CLINICIAN. FOR FUTURE APPOINTMENT PLEASE CONTACT US.

DISPENSARY- CURRENTLY OPEN AS NORMAL- HOWEVER PLEASE DO NOT CROWD THE WAITING AREAS.

HOW YOU CAN CONTACT US

THE BEST WAY TO CONTACT US IS THROUGH e- CONSULT - SEE THE BLUE BOX BELOWBY USING THIS IT WILL FREE UP OUR PHONE LINES.

WHAT CAN YOU DO TO HELP US

BE PATIENT – THE TELEPHONE LINES MAY WELL BE BUSY AS WE TOO ARE SHORT STAFFED AND HAVE LIMITED TELEPHONE LINES. WORKING IN THIS WAY IS NEW TO US TOO.

DO NOT STOCKPILE MEDICATION – IT IS NOT HELPFUL AND CAUSES DELAYS TO THOSE IN GENUINE NEED.

DO NOT VISIT THE SURGERY IN PERSON WITHOUT GOOD REASON.

 DO NOT ENTER THE SURGERY IF YOU HAVE:

A HIGH TEMPERATURE AND/OR A NEW CONTINOUS COUGH. IF YOU HAVE THESE SYMPTOMS CONTACT 111 https://111.nhs.uk/covid-19 OR BY TELEPHONE

TO ACCESS UP TO DATE INFORMATION USE OUR WEBSITE OR OUR TWITTER PAGE @BildestonCentre

PLEASE SHARE THIS MESSAGE FOR US – EITHER BY SOCIAL MEDIA OR IN PERSON.

We would like to thank all the people who have made offers of help. We will be in touch shortly.

Appointments

The practice runs an Open Access surgery each weekday morning between 08:30 and 10:30. You do not need an appointment to see a doctor between these times.

An Open Access surgery operates on a first-come, first-served basis with anyone who arrives before 10:30 being seen. Whilst this guarantees access, it does mean that numbers are hard to predict and, in general, doctors have to work as quickly as they can. This in turn means that patients should be aware that the Open Access Surgery is not the best time to be addressing complex problems and is also not the time to be presenting a "list" of problems.

On busy days, we respectfully request that patients remember that consultations should be limited to one problem and to not be offended if they are asked to make an afternoon appointment to deal with an issue further.

Afternoon and evening surgeries and all clinics are available by appointment only. Afternoon appointments can be booked and are 10 minutes long although patients can request double appointments if they feel they need more time. In general, patients who are new to the practice are best advised to book an afternoon slot for their first appointment with a doctor rather than using the Open Access surgery.

You may see the practice nurse by appointment only. Please see the 'Surgery hours' timetable for details.

Bookable appointments are available, Monday to Friday, afternoon and evenings only, and on Saturday mornings, between 09:00 and 12:00. No phone calls will be taken during Saturday morning surgery.

To make an appointment please telephone 01449 740254

You may see the doctor of your choice, no matter with whom you are registered, although it is sensible to see the same doctor if you are receiving on-going treatment. There will be occasions when the doctor of your choice is not available, in which case you will be asked to see another doctor.

If you need to see a doctor the same day, please do try to attend the open surgery in the morning, as afternoon surgeries are often fully booked.

Saturday Morning Surgery

The surgery is open on Saturday morning for pre-booked appointments only. Phone calls will not be taken during Saturday morning surgery.

The dispensary is open on Saturday mornings for the collection of repeat medication previously requested.

You can book an appointment on a Saturday morning at any time and as far in advance as required. The appointments are for 10 minutes duration. Please note that we are unable to provide smears, fit coils or offer anything other than routine consultations during these slots. There is no nurse available during these surgeries.

The doctor you see on a Saturday morning will be the duty doctor. If you wish to see a specific doctor, please tell the receptionist when you ring to make your appointment.

Telephone Access

If you need to speak to a doctor or nurse during the day by telephone, you may do so between 08:15 - 08:30 or 14:00 - 16:00, Monday to Friday.

If they are currently not available then the doctor or nurse will call you back on a number you provide.

For general enquiries please telephone 01449 740254.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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