In line with national guidance, antibody testing (to see if you have had Coronavirus) is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals. We will keep you updated as to when this test is available to wider staff and patient groups. Meanwhile, please may we request that you do not ask your GP about availability. This will help us to help you with all other urgent calls. We will make an announcement as soon as we can. Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune.
19 MAY - BILDESTON HEALTH CENTRE - UPDATE
We thought it was time for an update on how things are working at Bildeston Health Centre during these challenging times, to try to alleviate any worries or concerns you have.
Our Clinical team are here to help you. We are still operating a total telephone triage service, so you may be asked for a brief description of your problem by our reception team. If your Clinician feels you need to be seen face to face you will be given an appointment time. Please do not arrive early as we are staggering patients and you may be asked to wait in your car or outside. We are doing this to avoid people waiting in groups in the waiting room and to adhere to social distancing guidelines. We are also able to offer video consultations.
You may struggle to get through by phone at busy times – especially Monday Mornings! We are hoping to up our phone capacity in the coming weeks to try to alleviate this problem. Please bear with us.
We politely ask you if you could wear a facemask or covering when coming in for face to face appointments.
Our Dispensary team are still working extremely hard. We are operating a one in one out system. We are now asking for 3 working days’ notice for repeat prescriptions - as our Dispensary is small we can only allow 2 staff members in at one time so this slows things down.
Our trusted volunteers are still doing a fantastic job delivering medication to patients Over 70 and shielding. However, they are increasingly finding patients are not at home when they deliver. We do not have the capacity to retry, so we will have to ask patients to make their own arrangements for collection.
Dispensary are also stopping their repeat management system and will be contacting patients affected by this and asking them to register for online services wherever possible.
For up to date information and eligibility for Covid 19 testing please visit https://www.gov.uk/coronavirus
We thank you all for your patience and co-operation – Stay safe!