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Noticeboard

16.3.2020 CORONAVIRUS - BILDESTON HEALTH CENTRE UPDATE

AS FROM TODAY AND UNTIL FURTHER NOTICE, WE ARE NO LONGER ABLE TO OFFER OUR OPEN ACCESS MORNING SURGERY. THERE WILL BE A TRIAGE SYSTEM IN PLACE. THIS IS TO PROTECT OUR VULNERABLE PATIENTS DURING THE COVID – 19 PERIOD.

BLOOD TESTS- WE ARE CURRENTLY DOING URGENT BLOOD TESTS AND INR TESTING.

ALL CURRENT BOOKED APPOINTMENTS- ALL CURRENT BOOKED APPOINTMENTS ARE BEING REVIEWED BY A CLINICIAN. FOR FUTURE APPOINTMENT PLEASE CONTACT US.

DISPENSARY- CURRENTLY OPEN AS NORMAL- HOWEVER PLEASE DO NOT CROWD THE WAITING AREAS.

HOW YOU CAN CONTACT US

THE BEST WAY TO CONTACT US IS THROUGH e- CONSULT - SEE THE BLUE BOX BELOWBY USING THIS IT WILL FREE UP OUR PHONE LINES.

WHAT CAN YOU DO TO HELP US

BE PATIENT – THE TELEPHONE LINES MAY WELL BE BUSY AS WE TOO ARE SHORT STAFFED AND HAVE LIMITED TELEPHONE LINES. WORKING IN THIS WAY IS NEW TO US TOO.

DO NOT STOCKPILE MEDICATION – IT IS NOT HELPFUL AND CAUSES DELAYS TO THOSE IN GENUINE NEED.

DO NOT VISIT THE SURGERY IN PERSON WITHOUT GOOD REASON.

 DO NOT ENTER THE SURGERY IF YOU HAVE:

A HIGH TEMPERATURE AND/OR A NEW CONTINOUS COUGH. IF YOU HAVE THESE SYMPTOMS CONTACT 111 https://111.nhs.uk/covid-19 OR BY TELEPHONE

TO ACCESS UP TO DATE INFORMATION USE OUR WEBSITE OR OUR TWITTER PAGE @BildestonCentre

PLEASE SHARE THIS MESSAGE FOR US – EITHER BY SOCIAL MEDIA OR IN PERSON.

We would like to thank all the people who have made offers of help. We will be in touch shortly.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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