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Noticeboard

Covid19 Advice for Parents

In line with national guidance, antibody testing (to see if you have had Coronavirus) is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals.  We will keep you updated as to when this test is available to wider staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  This will help us to help you with all other urgent calls.  We will make an announcement as soon as we can.  Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune.  

19 MAY - BILDESTON HEALTH CENTRE - UPDATE

We thought it was time for an update on how things are working at Bildeston Health Centre during these challenging times, to try to alleviate any worries or concerns you have. 

Our Clinical team are here to help you. We are still operating a total telephone triage service, so you may be asked for a brief description of your problem by our reception team.  If your Clinician feels you need to be seen face to face you will be given an appointment time. Please do not arrive early as we are staggering patients and you may be asked to wait in your car or outside. We are doing this to avoid people waiting in groups in the waiting room and to adhere to social distancing guidelines. We are also able to offer video consultations. 

You may struggle to get through by phone at busy times – especially Monday Mornings! Please note Dispensary only take calls from 10am until 1pm and again from 2pm until 6pm, Monday to Friday so  unless you have an urgent medication request, please be kind enough to call and press Option 2 for Dispensary after 10am - Thank You.  

We politely ask you if you could wear a facemask or face covering when coming in for face to face appointments. 

Our Dispensary team are still working extremely hard. We are operating a one-in/one-out system. We are now asking for 3 working days’ notice for repeat prescriptions - as our Dispensary is small we can only allow 2 staff members in at one time so this slows things down. 

Our volunteer medication delivery service has now finished.  Any problems, please contact Dispensary for advice. 

For up to date information and eligibility for Covid 19 testing please visit https://www.gov.uk/coronavirus

We thank you all for your patience and co-operation – Stay safe!

 

Home Visits

Doctor's bag

Please help us to plan our day by telephoning your requests for home visits before 10:00.

The doctors and our nurse practitioner are happy to do home visits when necessary, but they are time consuming as we cover a large area of Suffolk. Often visits are requested from patients who are feeling very unwell, or with a poorly child, and do not feel able to sit and wait in the surgery.

We do understand this and we are happy to arrange a time when you or your child can be seen at the surgery within a few minutes, thus eliminating the need for a home visit. Our receptionists will arrange this if you wish.

If you telephone the surgery after 18:30 you will be automatically transferred to the out-of-hours deputising service. Use the night and weekend on-call services for genuine emergencies that cannot wait until the next working day.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

 
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