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Noticeboard

16.3.2020 CORONAVIRUS - BILDESTON HEALTH CENTRE UPDATE

AS FROM TODAY AND UNTIL FURTHER NOTICE, WE ARE NO LONGER ABLE TO OFFER OUR OPEN ACCESS MORNING SURGERY. THERE WILL BE A TRIAGE SYSTEM IN PLACE. THIS IS TO PROTECT OUR VULNERABLE PATIENTS DURING THE COVID – 19 PERIOD.

BLOOD TESTS- WE ARE CURRENTLY DOING URGENT BLOOD TESTS AND INR TESTING.

ALL CURRENT BOOKED APPOINTMENTS- ALL CURRENT BOOKED APPOINTMENTS ARE BEING REVIEWED BY A CLINICIAN. FOR FUTURE APPOINTMENT PLEASE CONTACT US.

DISPENSARY- CURRENTLY OPEN AS NORMAL- HOWEVER PLEASE DO NOT CROWD THE WAITING AREAS.

HOW YOU CAN CONTACT US

THE BEST WAY TO CONTACT US IS THROUGH e- CONSULT - SEE THE BLUE BOX BELOWBY USING THIS IT WILL FREE UP OUR PHONE LINES.

WHAT CAN YOU DO TO HELP US

BE PATIENT – THE TELEPHONE LINES MAY WELL BE BUSY AS WE TOO ARE SHORT STAFFED AND HAVE LIMITED TELEPHONE LINES. WORKING IN THIS WAY IS NEW TO US TOO.

DO NOT STOCKPILE MEDICATION – IT IS NOT HELPFUL AND CAUSES DELAYS TO THOSE IN GENUINE NEED.

DO NOT VISIT THE SURGERY IN PERSON WITHOUT GOOD REASON.

 DO NOT ENTER THE SURGERY IF YOU HAVE:

A HIGH TEMPERATURE AND/OR A NEW CONTINOUS COUGH. IF YOU HAVE THESE SYMPTOMS CONTACT 111 https://111.nhs.uk/covid-19 OR BY TELEPHONE

TO ACCESS UP TO DATE INFORMATION USE OUR WEBSITE OR OUR TWITTER PAGE @BildestonCentre

PLEASE SHARE THIS MESSAGE FOR US – EITHER BY SOCIAL MEDIA OR IN PERSON.

We would like to thank all the people who have made offers of help. We will be in touch shortly.

Practice Management

Louise Bissett

Carol Huxtable

Assistant Practice Manager

Their Role:

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Linda Perry

Medical Records Summariser

Reception

Kay Pratt
Suzanne Squirrell
Amanda Clampin
Sue King
Jill Pearl
Susan Doggett (f)

Their role:

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Mrs Anna Shiress (f)
Nicki Stone (f)

Their role:

Our secretaries perform many clerical tasks vital to the smooth running of the practice. They type referral letters and keep in touch with hospitals and consultants regarding patients’ appointments.

 
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