Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01449 740 254, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• Submit new ACCURX Online request.
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination.
• phone us on 01449 740 254, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• submit ACCURX Appointment cancellation request
• phone us on 01449 740254, Monday to Friday from 8am to 6:30pm

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, please phone the practice before 10am.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Find out more about this service.

The Dispensary opens every other Saturday morning 9am - 12pm for collection of medication. 

NOTE Reception is closed. Phone Lines are also closed.

If you need to speak to a doctor or nurse during the day by telephone, you may do so between 08:15 - 08:30 or 14:00 - 16:00, Monday to Friday.

If they are currently not available then the doctor or nurse will call you back on a number you provide.

For general enquiries please telephone 01449 740254.

For Dispensary queries please telephone 01449 740254 and press Option 2 AFTER 10am, Monday to Friday or email them on bhc.dispensary@nhs.net