Patient Rights and Responsibilities

As a patient you can expect…

  • To be treated with courtesy and respect for your privacy and dignity.
  • To receive treatment on the basis of your clinical need.
  • To be able to choose to have a relative or friend with you during consultations.
  • To be told when an appointment is likely to be.
  • To be told on arrival of any delays are occurring and to receive an explanation why.
  • To know the names and professional status of all staff involved in your care.
  • To receive an explanation and, where appropriate, an apology if things go wrong.
  • To be able to complain if you are unhappy about the treatment you receive.
  • To choose whether you see medical or other healthcare students.
  • To be able to request a second opinion.


As a patient you have a responsibility…

  • To treat the staff who care for you with courtesy and respect.
  • To inform us if you change your address or telephone number.
  • To consider the consequences of refusing treatment or not following medical advice.
  • To attend appointments on time.
  • To let us know if you cannot keep your appointment.
  • To tell us if you have any allergies or sensitivities to medications.
  • To treat other patients with courtesy and respect.